Frequently Asked
questions
Are you looking for answers to questions regarding payments, reservations, your stay, or the facilities?
Below you will find a list of frequently asked questions that may be of service to you.
If your question is not on the list, you can reach us via the form and we will respond as soon as possible.
Bookings
How can I make a reservation?
To make a reservation, please use our booking system. When making a reservation, you must pay a deposit of 30% of the total amount via bank transfer. The remaining 70% must be received by us no later than 6 weeks before arrival. If we do not receive the deposit or payment on time, we may cancel the reservation; in that case, the deposit already paid will be retained as a cancellation fee. Cleaning costs are included in the price.
Do you have any specific wishes or questions? Then you can contact form fill in on this page.
What is the cancellation policy?
If you cancel up to 30 days before the scheduled arrival date, you will receive a full refund. If you cancel between 7 and 30 days before arrival, you will receive a refund of 50% of the total cost of your stay. If you cancel within 7 days of arrival, no refund will be issued.
If you cancel within 48 hours of making the booking and the arrival date was still at least 14 days away at that time, you will always receive a full refund — even if this falls within the 7 to 30 day period.
These cancellation terms apply to cancellations by you. If the remaining balance is not paid on time (see “How can I make a reservation?”), the deposit remains due at all times, regardless of the terms above.
Cancellations can only be made in writing (via email); the date on which we receive your cancellation serves as the cancellation date.
Can I modify my reservation?
It is advisable to contact us to inquire whether it is possible to make changes to your reservation.
By directly contacting us through the contact form, you can discuss the changes you'd like to make, such as altering the rental dates, duration of stay, or number of guests. The host can inform you about the availability of the desired changes and any associated costs or conditions.
It is important to request changes as early as possible so that the landlord has sufficient time to respond and make any necessary arrangements. Please note that changes may be subject to availability.
Arrival & Stay
What time can I check in at the villa?
The standard check-in time is from 4:00 PM. We need this time to thoroughly clean the villa after the previous guests depart and ensure it is in perfect condition for your stay.
What type of groups is the villa intended for?
Our villa is primarily intended for family rentals and quiet groups. The property is not rented to groups of young people, student or friend groups, and/or for parties, bachelor/bachelorette parties, or similar gatherings. For bookings that do not align with the stated type of group, we reserve the right to cancel the reservation or terminate the stay immediately without the right to a refund.
Are there any other important house rules?
Smoking is not allowed in the villa, and pets are only permitted if explicitly agreed upon in advance. The maximum number of persons allowed to stay in the villa must not be exceeded; in case of violation, we reserve the right to terminate the reservation immediately without refund. The use of the villa must always be in accordance with its residential/recreational purpose and the tranquility of the surroundings.
What about cleaning, sheets, and towels?
The final cleaning is taken care of by us; however, you are requested to leave the villa broom-clean, with clean dishes, and to remove any trash. Bed linen, towels, and bath towels are standardly provided and included at no extra charge during your stay. Basic amenities such as shampoo and soap are also available in the bathrooms. Upon request, and if arranged in advance, we can schedule an extra interim cleaning for you; this will be charged separately.
Payments
How does the security deposit and damage claim process work?
Upon arrival at the villa, a security deposit will be reserved on your credit card using a PIN terminal. This amount is not debited immediately, but is temporarily blocked as a guarantee for any damage or additional costs. If no damage or additional costs are established upon departure, the deposit will be fully released within 14 days of your departure. In the event of damage or additional costs, we reserve the right to retain (part of) the deposit and notify you of this in writing.
What payment methods do you accept?
It is possible to make secure payments via bank transfer with iDEAL and credit cards.
Which currencies do you accept?
We only accept payments in euros.
What about cleaning, sheets, and towels?
The final cleaning is taken care of by us; however, you are requested to leave the villa broom-clean, with clean dishes, and to remove any trash. Bed linen, towels, and bath towels are standardly provided and included at no extra charge during your stay. Basic amenities such as shampoo and soap are also available in the bathrooms. Upon request, and if arranged in advance, we can schedule an extra interim cleaning for you; this will be charged separately.
Emergencies & Outages
What should I do in case of a medical emergency or fire?
In case of acute, life-threatening emergencies, call the emergency number immediately. 112
What if something gets damaged accidentally in the villa?
Accidents can happen, of course (a broken glass, a stain on the sofa, or damage to an appliance). We kindly request that you report any damage directly to us or the manager, and not wait until check-out. This way, we can arrange for replacement or repair in a timely manner, ensuring that the next guests also have a flawless stay.
What should I do in extreme weather conditions?
In case of a severe storm or extreme rainfall warning, we ask you to:
All sunshades and umbrellas to be immediately folded and secured.
Store lightweight outdoor furniture or cushions indoors or under a cover.
Close windows and sliding doors completely to prevent water damage.
Ask your question directly
to us.
Quick reply? Start a conversation. During Spanish office hours, we respond within an hour — and we actually enjoy small questions.