Are you looking for answers to questions regarding payments, bookings, your stay, or the facilities?
Below you'll find a list of frequently asked questions that may be helpful.
If your question is not listed, feel free to reach out to us through the form, and we will respond as quickly as possible.
It is possible to make secure payments via bank transfer with iDEAL and credit cards.
Yes, a security deposit is charged.
According to the terms of the contract, the security deposit is 25% of the total rental payments.
We only accept payments in euros.
To make a reservation, you can use our booking system. For specific bookings or inquiries, you can use the contact form on this page. The host will guide you through the reservation process, assist with any necessary forms, and provide any additional information required for the booking.
When booking a service or product, we have a specific cancellation policy. Below you will find the key information regarding this policy:
Deposit: When making a booking, we require a deposit of 50% of the total amount. This deposit serves as confirmation of your reservation and guarantees your spot.
Prepayment: Two weeks prior to the start date of the service or product, you must pay the remaining 50% of the total amount. This allows us to make the necessary preparations and finalize your reservation.
Late payment: If payment is not made on time, we reserve the right to consider the deposit amount as a fee. This serves as compensation for any administrative and organizational expenses incurred in relation to your reservation.
Cancellations: If you wish to cancel your booking for any reason, the following conditions apply:
Please note: It is important to understand that this information is a summary of our general cancellation policy. When making a booking, you will receive detailed terms and specific instructions regarding payments and cancellations. We recommend that you review these carefully before making a final reservation.
If you have further questions about our cancellation policy or any other matters, please don't hesitate to contact us. Our team is ready to assist you and provide more information.
It is advisable to contact us to inquire whether it is possible to make changes to your reservation.
By directly contacting us through the contact form, you can discuss the changes you'd like to make, such as altering the rental dates, duration of stay, or number of guests. The host can inform you about the availability of the desired changes and any associated costs or conditions.
It is important to request changes as early as possible so that the host has enough time to respond and make any necessary arrangements. Please note that changes may depend on availability and the host's policy.
To make a group reservation, it is advisable to contact the host directly by filling out the contact form on this page to express your interest in a group booking.
When making a group reservation, it is important to provide the following information to the host:
Number of people: Specify the exact number of people who will be part of the group renting the property. This is important as the host needs to assess the availability and capacity of the property.
Desired rental dates: Specify the desired dates for the stay, including check-in and check-out dates.
Special requirements: If there are specific needs or requests for the group, such as room arrangements, amenities, or other preferences, it is important to communicate these clearly to the host.
By contacting the host directly, they can provide you with specific information about availability, pricing, and any additional terms that apply to group bookings. They can also guide you through the booking process and answer any questions you may have regarding the group reservation.
Private Home Collection
E-mail: info@privatehomecollection.eu
Mulhoof Property S.L.
Ctra. Moraira a Calpe, 159
03721 Moraira (Alicante)
B09696147
